04 / Admin & support

Google Workspace administration & support

Google Workspace support for your everyday operations.

Get direct help from Altaf Nadaf with accounts, access, email issues and routine administration. Agree the responsibilities, support channels and response windows upfront.

Discuss admin support

Work directly with Altaf Nadaf.

A clear contact for accounts, access and admin.

Request / Resolve / Document

01 / The scope

Everyday changes. Thoughtfully handled.

Choose support around the work your team actually needs. We document included tasks, approval requirements and how to request help.

Employee onboarding and role changesCreate accounts and update licences, groups and shared drive access using approved onboarding steps.

Create accounts, assign agreed licences and update group or Shared Drive membership. Apply a repeatable checklist when people join or move roles. Confirm access with the responsible manager so staff receive the tools they need without accumulating unnecessary permissions.

Offboarding and company data ownershipRestrict access and agree how data, ownership and licences are handled before account deletion.

Follow an approved departure checklist to restrict access and review company data. Agree how email, files and calendars should be handled before account deletion. Record ownership transfers, licence decisions and any retention requirements that need your organisation's input.

Email, calendar and sharing troubleshootingInvestigate delivery and collaboration issues, coordinating with providers when their systems are involved.

Investigate Gmail delivery problems, group settings, calendar access and Drive sharing issues within the agreed scope. Collect the details needed to reproduce the problem, explain the findings and coordinate with Google or another provider when resolution depends on their systems.

Routine administration and current recordsDocument agreed changes, review recurring issues and maintain useful records for your internal owner.

Maintain agreed account, group and configuration records as changes happen. Review recurring problems and identify practical fixes. Where scheduled checks are included, define what gets checked and how often, with findings and follow-up actions shared with your internal owner.

02 / The approach

A clearer way to get things done.

Review your environment

Understand the setup and open issues, then agree scope, fees, response windows and contacts.

Establish the working process

Set request channels, approval responsibilities and appropriate admin access before ongoing work starts.

Handle requests and keep records

Complete agreed work, check the outcome and keep records of changes and unresolved dependencies.

A closer look at the process

Review your environment Understand your Workspace edition, users, domains, current administrator access and common issues. Identify immediate problems and missing documentation. Agree the service scope, fees, response windows and your point of contact.

Establish the working process Define how requests are submitted, who can authorise changes and how sensitive actions are approved. Arrange appropriate admin access and document the starting configuration, including ownership and unresolved dependencies.

Handle requests and keep records Complete agreed changes, check the outcome and record what was done. Raise work outside the support scope before proceeding. Review recurring needs with you so the arrangement stays useful as the team grows.

03 / The outcome

Clarity that stays with your team.

Practical work. Documented decisions. A clear next step.

A written support scope with channels, fees and response windows

An agreed process for requesting and approving account changes

Records of completed work and unresolved dependencies

Maintained handover notes for the administration tasks in scope

CLIENT EXPERIENCES

What people are saying.

“Altaf helped us migrate from Outlook to Gmail, including complex calendar setups across multiple teams. Everything was handled smoothly, with no double bookings and great support throughout.”

Stefan Waldschmidt

Zenith Prep Academy

who moved their team to

DNS & EMAIL SETUP

GSE

Altaf exceeded expectations resolving DNS and email issues and delivering a smooth Google Workspace setup. Professional, reliable, and easy to work with. Highly recommended.

Jenny Roberts

ACCOUNT RECOVERY

Freedude Media

Altaf helped us recover critical data and regain admin access to our Google Workspace. Everything was handled securely and efficiently, with no further issues.

Morgan Freedude

WORKSPACE & GMAIL

Gebauer Holdings

Super professional and friendly who understood my needs and came with 5 star suggestions how to streamline my intentions to scale my business. I will continue to use Altaf for my workspace and gmail setup. Again thanks.

Fredrik Gebauer

the whole picture.

I’m Altaf, the person behind Re-solve. I work directly with founders and operations teams to make their websites, systems and everyday tools work better together.

For Google Workspace, that means understanding how your business runs before changing how your tools are configured. You get direct communication, practical recommendations and someone accountable for the details.

Making

email,

files and

teamwork flow.

Meet Altaf on a call

04 / Before we begin

Good questions. Clear answers.

Support coverage is agreed per engagement. Available controls depend on your Workspace edition; provider outages and account recovery outcomes are outside Re-solve’s control.

Is this the right service for your team?

This service suits businesses already using Google Workspace whose founders or operations staff have become the default IT contact. It can also support an internal administrator with agreed tasks. Share your team size, common requests, current issues and preferred working hours so we can assess the right arrangement.

Can you support an existing Google Workspace account?

Yes. We first review your current configuration, Workspace edition, administrator access and open issues. An existing setup may need some cleanup before regular support begins. Any initial repair work, ongoing responsibilities and limitations are set out in the proposal so you know what is included.

What response times and support hours do you offer?

Support channels, working hours and response windows are agreed for your engagement before it starts. A response window covers when a request is acknowledged or assessed; resolution depends on the issue and any external providers. Tell us your time zone and operational needs when you enquire.

How do you handle an employee leaving the business?

We follow your approved instructions for restricting access, preserving or transferring company data, and handling licences. Email, My Drive files and shared resources can require different steps. Data ownership and retention decisions are confirmed before destructive actions such as deleting an account.

Do you need full administrator access to provide support?

Access depends on the tasks included in your support scope. We agree appropriate administrator roles and request higher privileges only when a specific task requires them. Your business retains account ownership and an internal decision-maker. Some changes also need access or assistance from your domain or third-party provider.

How is admin support different from setup or a security audit?

Setup prepares a new environment; admin support handles agreed operational work in an existing one. A security audit is a focused review with findings and remediation priorities. Support fees depend on users, task volume, complexity and coverage. Larger migrations, audits and implementation projects receive a separate scope.

Google Workspace services