Yes, one Google Workspace address can send incoming messages to two inboxes. The right setup depends on whether you are forwarding mail from an existing Gmail account or creating an address that several people will use.

For example, you might want enquiries sent to hello@example.com to reach both the owner and an assistant. First decide whether the original inbox should keep a copy and whether the recipients need to receive messages only or also reply from that address.

Choose the setup that fits your address

• Existing Gmail mailbox, selected messages: use a forwarding filter for each recipient.

• A shared address for a team: use a Google Group with both recipients as members.

• Administrator-managed delivery from an existing address: use a recipient address map.

An alias alone does not distribute mail to two people. A user alias delivers to one user’s primary mailbox. See Google’s explanation of email aliases.

Option 1: Use two Gmail forwarding filters

This works when you can sign in to the source mailbox and identify which messages should be copied. Your Workspace administrator must allow automatic forwarding; if the setting is missing, ask them to check the organization’s forwarding policy.

Add and verify both destinations

1. Open the source Gmail account in a desktop browser and open its full settings.

2. Find the forwarding tab, usually labelled Forwarding and POP/IMAP.

3. Choose Add a forwarding address and enter the first destination.

4. Have that recipient complete the verification Google sends them.

5. Repeat for the second destination, then refresh Gmail’s settings.

Gmail’s main automatic-forwarding selector uses one destination. For several destinations, Google recommends creating a separate forwarding filter for each address. See Google’s forwarding instructions.

Create one rule for each inbox

1. Open Gmail’s search options and enter the condition that identifies the messages you want to copy.

2. For messages addressed directly to hello@example.com, you could use that address in the recipient search field. Run the search and check the results first.

3. Create a filter from that search, choose forwarding as its action, and select the first verified destination.

4. Create a second filter with the same condition and the second destination.

Leave the main automatic-forwarding setting disabled when using these two filters, so a separate global rule does not send duplicate copies. Avoid adding deletion or archiving actions if the original inbox should retain the messages.

Check the coverage: a filter matching an address in the To field is not a guarantee that every message reaching the mailbox will match. Test aliases and Bcc delivery separately. Forwarding filters affect new matching messages, not your old mailbox history; replies must also match. Gmail automatic forwarding excludes spam. Read Google’s filter guidance before choosing your conditions.

Option 2: Use a Google Group for a shared address

If the address represents a team, a Group can distribute incoming mail to both members. It can be a useful choice for a new enquiries or support address.

1. Ask your administrator to create the group under Directory > Groups in the Admin console.

2. Add the two recipient addresses as members.

3. Check that each member’s subscription delivers every message, rather than a digest or no email.

4. If customers outside your organization need to email it, allow external senders to post. This is separate from allowing external people to become members.

Recipients outside your Workspace organization may require permission for external membership. Review who can read conversations and join the group as well. Google documents group creation and group settings.

If the address already belongs to a working mailbox, get help planning the change instead of deleting that mailbox to make room. Receiving group messages also does not automatically configure everyone to send replies from the shared address.

Option 3: Let an administrator map the address to both recipients

For a central rule covering incoming mail to an existing address, your administrator can use an address map. This avoids relying on a user’s Gmail search filters.

1. In the Admin console, open Apps > Google Workspace > Gmail > Routing and select the top organizational unit.

2. Find Email forwarding using recipient address map and configure a rule with a descriptive name.

3. Add a mapping from the source address to the first recipient, then another mapping from the same source to the second recipient.

4. Choose whether the rule covers all incoming messages, including internal senders, or external senders only.

5. Enable Also route to original destination if the original recipient should keep receiving mail. Save the rule.

Google says changes can take up to 24 hours, although they usually apply sooner. Follow the official address-map instructions and check existing delivery rules before adding another one.

Test the result before calling it finished

Send a fresh message from an unrelated account and check both destinations. Confirm whether the original inbox kept its copy. Repeat with an internal sender if that is part of your intended setup.

Check for missing messages, duplicates, and unexpected spam-folder delivery. Test a reply too: receiving a forwarded message and replying as the original business address are separate requirements. Record which settings changed so the forwarding can be adjusted later.

Want someone to set this up with you?

Re-solve’s Google Workspace admin support includes help with everyday email setup. Tell me the source address, the two destinations, and whether you want to keep the original copy. I will confirm the scope and a fixed quote before work begins.

Book a call to discuss your Workspace setup, or explore the wider Google Workspace services.